Accessibility

Statement of Commitment to Accessibility

Ticket Information:

Patrons are permitted to purchase two (2) accessible seats for an event, one accessible and one companion.

All service animals are welcomed at Mattamy Athletic Centre. Please notify your ticket seller at the time of purchase if a seat is required for your service animal.

Tickets can be purchased at the Mattamy Athletic Centre Box Office in the 1st floor lobby, or through ticketmaster.ca.

Special Needs Contact Information:

Mattamy Athletic Centre’s unique building design allows full access for guests with special needs and disabilities. Please visit the Box Office in the 1st floor lobby, or contact Sara Tiffin, our Box Office Manager at 416-598-5970 for more information.

Accessible Seating:

We have several accessible seating locations throughout Mattamy Athletic Centre, both at Mattamy Home Ice and the Coca Cola Court. Accessible seating is also available at the building for other events, depending on the type and location of stages or show areas.

Please note the following specific areas throughout the building for accessible seating:

Mattamy Home Ice:

  • 4th floor concourse level, at the top of sections W3, W6, E3 and E6. There are 28 seats on each side (including an accompanying seat for a service escort).

Coca-Cola Court:

  • 2nd floor, floor seating, just behind courtside seating on west side of court.
  • 3rd floor, balcony seating along the south of court, accessible by elevator.

Concourses and Meeting Rooms:

  • All concourses and meeting rooms are accessible via elevator.

All seats for guests with limited mobility have been selected to allow convenient entry and exit. When purchasing your tickets, please inform your ticket seller of any special needs you may have that require accommodation.

Unforeseen Accessible Needs:

Guests who need accessible seating, but did not purchase tickets in an accessible area, will be accommodated to the best of our ability. If possible, please call ahead and speak with Sara Tiffin, our Box Office Manager at 416-598-5970.

Companion Seating:

One adjacent companion seat may be purchased.

Guest Services:

During major events, our guest services desk is located at the entrance of the West Concourse, near sections W2 and W3. Our staff are pleased to respond to all guest enquiries and suggestions.

Services provided include the following: reuniting lost patrons; transportation information; emergency assistance; ticket enquiries; collecting and returning lost and found items; storing wheelchairs/strollers and registering guests in case of emergency “Guest Finder”.

Entrances & Elevators:

There are two (2) elevators available inside the building, both at the main entrance on Carlton Street, that provide access to all 4 (four) levels of the building. There are also escalators on all levels of the building, located at the south end of each level.

Facilities:

All washroom facilities at Mattamy Athletic Centre are wheelchair accessible. In addition, accessible family service washrooms are located on all levels. Baby change tables are conveniently located in the family service washrooms.

Drinking fountains are located throughout Mattamy Athletic Centre and are all wheelchair accessible.

Service Animals:

All service animals are welcomed at the Mattamy Athletic Centre. Please notify your ticket seller at the time of purchase if an aisle seat is required for your service animal.

Wheelchairs:

If you require wheelchair seating, please inform the ticket seller or phone operator at the time of purchase. Mattamy Athletic Centre does have a limited stock of wheelchairs that are used for transportation purposes only, i.e. to and from your seat in case of sudden injury.

Concessions:

All permanent concession stands on the 4th level are at an accessible height. Furthermore, the café/concession on the 2nd level is also at an accessible height.

Accessible Parking:

Although Mattamy Athletic Centre does not have a parking lot, we suggest use of the parking lot located at the corner of Church Street and Wood Street to the west of the building. This lot contains 6 accessible parking spots. It is filled on a first come, first served basis. It is recommended to arrive early to secure parking. The parking lot is close to the main entrance on Carlton Street.

First Aid Service:

Medical First Responders are present for every event and are available to assist patrons with accessible needs. Once you arrive at the building, inform your Mattamy Athletic Centre Box Office in the 1st floor lobby, that you require a wheelchair and we will assist you to your seat and pick you up after the event. You can also check in at the Guest Services table, located at the entrance of the West Concourse just outside sections W2 and W3, and they will gladly get you wheelchair assistance.

Wheelchair / Walker Storage:

We will gladly store your Wheelchair or Walker during an event. Please contact Guest Services at either the Mattamy Athletic Centre Box Office in the 1st floor lobby, or at the Guest Services table, located at the entrance of the West Concourse just outside sections W2 and W3. Your Wheelchair or Walker will be stored until the end of the event to eliminate congestion in the seating areas.

Have Accessibility Concerns? Please contact:

Sara Tiffin, Box Office Manager

416-598-5970