ACCESSIBILITY

 

STATEMENT OF COMMITMENT TO ACCESSIBILITY

 

TICKET INFORMATION:

Patrons are permitted to purchase two (2) accessible seats for an event, one accessible and one companion.

All service animals are welcomed. Please notify your ticket seller at the time of purchase if a seat is required for your service animal.

Tickets can be purchased online or at the Box Office on the 1st floor lobby on the day of an event. For more information, please contact [email protected].


SPECIAL NEEDS CONTACT INFORMATION:

Our building is designed to allow full access for guests with accessibility needs. Please contact us at [email protected] or 416-598-5960 for more information.

 

ACCESSIBLE SEATING:

Accessible seating is available throughout all of our spaces for any type of rental. Our team will work with you on large scale events to determine where accessible seating locations best fit based on the stage location or show areas.

Typically within the building we provide accessible seating in the following locations:

Mattamy Homes Home Ice:

  • 4th floor concourse level, at the top of sections W3, W6, E3 and E6. There are 28 seats on each side (including an accompanying seat for a service escort).

Coca-Cola Court:

  • 2nd floor, floor seating, just behind court side seating on west side of court.
  • 3rd floor, balcony seating along the south of court, accessible by elevator.

Concourses and Meeting Rooms:

  • All concourses and meeting rooms are accessible via elevator.

All seats for guests with limited mobility have been selected to allow convenient entry and exit. When purchasing your tickets, please inform your ticket seller of any accessibiliy needs you may have that require accommodation.

 

UNFORESEEN ACCESSIBLE NEEDS:

Guests who require accessible seating but mistakingly purchased tickets in a non-accessible area will be accomodated to the best of our ability. If possible, please call ahead to speak with the box office manager at 416-598-5970 to discuss options.

 

COMPANION SEATING:

If you require companion seating, one adjacent companion seat is available to be purchased.

 

GUEST SERVICES: 

Our Guest Services Team is avalible to help with any inquiries during major events. 

Services provided include the following: reuniting lost patrons; transportation information; emergency assistance; ticket inquiries; collecting and returning lost and found items; storing wheelchairs/strollers and registering guests in case of emergency “Guest Finder”.

 

ENTRANCES & ELEVATORS:

There are two (2) elevators available inside the building, both at the main entrance on Carlton Street, that provide access to all 4 (four) levels of the building. There are also escalators on all levels of the building, located at the south end of each level.

 

FACILITIES:

All washroom facilities are wheelchair accessible. In addition, accessible family service washrooms are located on all levels. Baby change tables are conveniently located in the family service washrooms.

Drinking fountains are located throughout Mattamy Athletic Centre and are all wheelchair accessible.

 

SERVICE ANIMALS:

All service animals are welcomed at the Mattamy Athletic Centre. Please notify your ticket seller at the time of purchase if an aisle seat is required for your service animal.

 

WHEELCHAIRS:

If you require wheelchair seating, please inform the ticket seller or phone operator at the time of purchase. Mattamy Athletic Centre does have a limited stock of wheelchairs that are used for transportation purposes only, i.e.. to and from your seat in case of sudden injury.

 

CONCESSIONS:

All permanent concession stands on the 4th level are at an accessible height. Furthermore, the café/concession on the 2nd level is also at an accessible height.

 

ACCESSIBLE PARKING:

Although Mattamy Athletic Centre does not have a parking lot, we suggest use of the parking lot located at the corner of Church Street and Wood Street to the west of the building. This lot contains 6 accessible parking spots. It is filled on a first come, first served basis. It is recommended to arrive early to secure parking. The parking lot is close to the main entrance on Carlton Street.

 

FIRST AID SERVICE:

Medical First Responders are present for every event and are available to assist patrons with accessible needs. Once you arrive at the building, inform your Mattamy Athletic Centre Box Office in the 1st floor lobby, that you require a wheelchair and we will assist you to your seat and pick you up after the event. You can also check in at the Guest Services table, located at the entrance of the West Concourse just outside sections W2 and W3, and they will gladly get you wheelchair assistance.

 

WHEELCHAIR / WALKER STORAGE:

We will gladly store your Wheelchair or Walker during an event. Please contact Guest Services at either the Mattamy Athletic Centre Box Office in the 1st floor lobby, or at the Guest Services table, located at the entrance of the West Concourse just outside sections W2 and W3. Your Wheelchair or Walker will be stored until the end of the event to eliminate congestion in the seating areas.